privacy policy


 1.     Introduction

The present Privacy Policy contains general information regarding the use (processing) by TOI TOI Polska Sp. z o.o. (hereinafter referred to as “TOI TOI Poland” or “Controller”) of personal data of people visiting or using the services provided by TOI TOI Polska via websites.

We attach great importance to the protection and handling of your personal data in line with the relevant legal provisions, in particular, pursuant to Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to personal data processing and on the free flow of such data and the repeal of Directive 95/46/EC (“GDPR”) by the Act of 16 July 2004 Telecommunications Law, the Act of 18 July 2002 on the Provision of Electronic Services.

The specification of this policy are the individual regulations of the TOI TOI Polska website and information clauses that a User will receive at the moment of collecting personal data from it on the occasion of particular services, contact forms, promotional campaigns and events. 

Our purpose is to provide you with full information and control regarding the processing of your data and making tools allowing you taking advantage of the rights pursuant to provisions of the law available.

Below we present information on how we process your personal data, how we care for its security and to whom we make it available. In case of additional questions about how we use your personal data, please send us a message at the following e-mail address:

2.     Contact

The Controller of personal data processed in the scope and purpose necessary in terms of the services provision is TOI TOI Polska Sp. z o.o. with its registered office in Warsaw (03-044) at ul. Płochocińskiej 29, entered into the National Court Register maintained by the District Court for the Capital City of Warsaw in Warsaw under the number KRS (NCR) 0000172894, NIP (taxpayer ID) 1180042784, with a share capital of PLN 2,485,000 (hereinafter referred to as “TOI TOI Polska” or “Controller”). TOI TOI Polska has appointed the Personal Data Protection Supervisor. It can be contacted in all matters related to the processing of personal data via mail, at the registered office’s address: 03-044 Warszawa, ul. Płochocińska 29 or via e-mail

3.     Principles of processing your personal data

We make every effort to ensure that personal data is processed in a safe, reliable, legal and transparent manner for a User and a Customer.

The Controller processes data in line with the law, collects it for assigned, legitimate purposes and does not subject any further processing incompatible with these purposes. Data is collected solely in an adequate and necessary scope with regard to the purposes for which they are processed. The Controller does not process specific categories of personal data. Provision of data is voluntary, but necessary in order to provide services (in case of the lack of provision, it prevents Registration or placing Orders). If the data processing is necessary for the performance of the contract to which the data subject is a party, or to take action at the request of the data subject, it is necessary to provide the necessary and definite data prior to entering into the contract.

4.     Purpose and basis of Users data processing

TOI TOI Polska processes your personal data for specific and legitimate purposes. We process data for the purpose of providing services, including the conclusion and performance of a contract for the provision of services foreseen in the Regulations for the services provided using the website or, as well as for taking necessary actions before concluding such contracts, in particular, for submitting offers in response to a user inquiry of this website. We process your data also in cases where it is necessary to fulfil legally justified purposes of the Data Controller, in particular, for purposes of direct marketing of own products or services, or for other purposes, for which a User gives consent if it is required in accordance with applicable regulations. In particular, it may be the consent to receive correspondence and commercial information regarding the Controller’s and its partners’ own products and services sent electronically and by phone. The data subject has the right to withdraw its consent at any time. Consent can be expressed as a result of the active operation of a User (e.g. by sending a form with completed data) or by ticking the checkbox.  If the data subject has consented to the processing of its personal data for one or more specified purposes, it has the right to withdraw its consent at any time without affecting the lawfulness of the processing of such data, which was made on the basis of the consent prior to its withdrawal. Moreover, TOI TOI Polska may process data for statistical purposes for the internal needs of the Controller. In this case, the basis for processing will be the legitimate interest of the Controller, consisting of collecting information which enables the development of activities and adjusting services to the needs of Users. In some cases, we process data to confirm the performance of duties and claims or defence against claims that may be directed against TOI TOI Polska. The basis for the processing of your data, in this case, will be the legitimate interest of the Controller, which is the protection of rights, the confirmation of performance of duties and obtaining due remuneration from Customers. Personal data of the website users, collected through the “job” tab as referred to in art. 221 of the Labour Code, will be processed for recruitment purposes by TOI TOI Polska Sp. z o.o.

5.        Ways of obtaining data

We collect Users' personal data through forms on the TOI TOI Polska website, contacting the Helpline or Customer Service Department, inquiries or messages via the TOI TOI Polska website (we may then retain information that Users voluntarily have provided by writing or contacting TOI TOI Polska and data automatically contained in system logs and cookie files [more in this regard in the Cookie Policy]).

As part of running various websites (communicators), TOI TOI Polska may collect various personal data, the provision of which is voluntary, but often necessary to handle the order or inquire a User via online forms. In this case, the provision of data by yourself is voluntary but necessary for the provision of such service (in any case with your consent expressed by leaving the data and sending the form).

6.     Security of personal data

TOI TOI Polska undertakes all necessary technical and organizational measures to ensure the security of personal data. We do our best to protect the personal data of Customers and Users against unauthorized access to it by third parties. Also, in this respect, we do apply organizational and technical security measures at a high level. The Controller does not make personal data available to any unauthorized recipients.  The Controller may entrust another entity, by way of a contract concluded in writing, with the processing of personal data on behalf of the Controller. Pursuant to the mandatory provisions of law, data may be made available solely to entities authorized to its receipt.

7.     What data do we process?

The following personal data of its Users is collected via the website: name and surname or company of a User, e-mail address of a User, telephone number, residence address or the registered office’s address of a User, tax identification number NIP (in the case of entrepreneurs) and PESEL number (in the case of natural persons), information about the contract or the contract concluded with TOI TOI Polska, orders, assignments, inquiries, complaints. Only data to its necessary scope is processed by us.

8.     The period of data retention

TOI TOI Polska retains data for a period necessary to perform a contract and for a period of time specified in generally applicable law and no longer than it is necessary for the purposes arising from legitimate interests pursued by the Controller or by a third party, i.e. inter alia, pursuing claims for business. For purposes for which the data subject has consented to the processing of its personal data, this data is retained until the consent is withdrawn.

9.     Users' rights in connection with the processing of personal data

The data subject has the right to request the Controller to access its personal data, the right to rectify it, delete it or limit its processing, the right to object to processing in certain cases, as well as the right to transmit its data. The data subject also has the right to lodge a complaint to the supervisory body (the President of the Office for Personal Data Protection) in case of illegal processing of its personal data.

10. Amendments to the Privacy Policy

TOI TOI Polska reserves the right to make amendments to the present Policy, which may result from the need to adapt to amendments within the law or applicable privacy standards or to extend our offer. Therefore, TOI TOI Polska will inform about any amendments by placing an appropriate message on its websites.